We would like to clarify and respond to the points raised in Hem & Hyra’s articles to provide a fair and accurate picture of how we work with safety and regulations.
For Those Using Tiptapp
We understand that questions regarding safety and regulations can cause concern. That’s why we want to be clear:
We are constantly working to improve security for our users
We welcome dialogue and feedback from both users and external parties to become even better
We have already followed up and will continue to follow up on the information that has emerged, taking action in cases where we find users who have violated our terms
Users Without a Driver’s License or With a Driving Ban
If a user breaks the law while helping others via Tiptapp, it is also a violation of our user terms. The claims presented in one of Hem & Hyra’s articles about certain users lacking a driver’s license or having a driving ban are serious. At the same time, we want to point out that the article is based on a very small sample of our total 40,000 registered users who help others through our app. A few specific cases have been presented as if they apply to all users, which creates a misleading picture of reality.
Nevertheless, we take every report of rule violations very seriously and have requested more information from Hem & Hyra to take appropriate action, but unfortunately, we have not received any response. Instead, we have conducted our own reviews to understand if, and to what extent, there are users who lack a valid driver’s license. Our analysis of the same narrow user sample examined by Hem & Hyra shows that in many cases where information is missing in the Swedish Transport Agency’s register, the user either has a valid foreign or Swedish driver’s license, or is actually assisting a driver rather than driving themselves.
Tiptapp has never required that a user helping others on the platform must have their own driver’s license, as they may, for example, ride with someone else who is driving or, in some cases, not need a vehicle at all. It is crucial that society as a whole can rely on the police to conduct sufficient checks on aspects such as driver’s licenses and vehicle bans. We do not believe it is reasonable for Tiptapp to verify this, just as it would be unreasonable for Blocket or municipal recycling centers to check whether users have a valid driver’s license.
Safety and Verification
We are continuously improving all aspects of Tiptapp, with safety as a top priority. For users helping others via Tiptapp, we require that a Swedish BankID is installed on the mobile device used with the app. In addition, we will introduce further security checks, such as systematic re-verification of identity and facial recognition when using the app.
We have also been in contact with BankID, which has informed us that in 2025, they will enhance their product with biometric data. This means that facial recognition will be linked to a physical ID document. While waiting for BankID to become more robust, we are already conducting additional BankID verifications to further strengthen our identity control.
As Tiptapp grows, we continue to work on finding the right balance between security and user-friendliness. It is important that Tiptapp remains accessible and practical for as many people as possible, as this is key to creating a sustainable and efficient service for sharing transportation of items.
Zero Tolerance for Rule Violations
Those who help others via Tiptapp do so as private individuals, much like someone selling an item on Blocket. They are not employees of Tiptapp and are responsible for their own tasks. We have zero tolerance for users violating our terms of service, whether they are helping others or seeking help themselves. In cases of serious violations, user accounts are immediately suspended.
Violations may include anything from attempting to make payments outside the app to outright legal offenses. We have various ways of detecting such activity, but as a platform—similar to Blocket—we rely on in-app controls and features combined with user feedback on their interactions. Users can also report concerns anonymously. However, no platform can monitor every single action of every user.
Users should be able to trust that Tiptapp’s rules and terms are followed by all users. Since the app launched, we have added multiple layers of security and features to identify problematic users, and we continue to improve in this area.
Regarding Professional Transport Licenses
When it comes to reports that some users lack a professional transport license, we want to clarify that those who help others and earn extra money via Tiptapp do so as private individuals, not at a professional level. Our terms of service clearly state that users must ensure that the tasks they perform “are not of such scope or duration that they constitute a business operation or can be considered professional activity.”
There is also an upper limit in the app for how much extra income a user can earn per calendar year, corresponding to the VAT registration threshold. Once this limit is reached, the user is blocked from taking on further paid tasks until the next calendar year.
The issue of professional activity in relation to Tiptapp was a key part of the ruling from the Swedish Land and Environment Court of Appeal (MÖD 2021:27), which found that users were acting within the private sphere. Regarding professional activity and, more specifically, professional transport, we are in ongoing dialogue with the Swedish Transport Agency, which has confirmed that the legislation in this area is outdated and was written at a time when platforms like Tiptapp did not exist. It is likely that the intent of the legislation was never to apply to private individuals such as Tiptapp’s users.
Tax Reporting
All users who receive payments via Tiptapp are responsible for reporting their income to the Swedish Tax Agency. We report all payments made through the app to the tax authorities in compliance with the EU’s new DAC-7 directive. The typical user who helps others via Tiptapp earns approximately 2,800 SEK per calendar year (2024).