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I didn’t receive my verification code – what should I do?

What to do if you don’t receive your verification code and which steps usually solve the issue.

Stina avatar
Written by Stina
Updated over a week ago

Short answer

If you don’t receive the verification code when trying to log in or create an account, first check that you entered the correct phone number and that you have network coverage.

What to do if you didn’t receive a verification code

  1. Check your phone number
    Make sure you entered the correct number, including the country code (e.g. +46 for Sweden).
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  2. Restart the app
    Close the app completely, reopen it, and request a new code.
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  3. Check your SMS and notifications
    The verification code is sent via SMS from “Tiptapp”.
    Wait a minute and check your messages carefully — sometimes the SMS ends up further down in the inbox.
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  4. Try again or switch network
    If your signal is weak, SMS delivery can be delayed.
    Workplace Wi-Fi or certain network settings can also interfere.
    Try changing location, toggling airplane mode, or switching between Wi-Fi and mobile data.
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  5. Contact Support if nothing works
    Email support@tiptapp.se and include your phone number.
    Support can help verify your account manually.

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