There are several situations where you as a user could be limited from the platform. Here's a few!
Please note that the most limitations are automated where you will have to reach out to our support to get help
- Cancelled Pickups (Advertiser or Helper Cancels)
About 1 cancellations per 10 completed is reasonable according to our statistics. Cancelling more often will not only affect your rating but will also limit further pickups from that category.
Documentation of recycling (and reuse) has to be done correctly in order to continue the use of the app. Your account will be limited if more then 5-10 days passes without documentation.
(Controls is also made at all times where we will limit the account if anything is unclear in order to discuss it further)
- Swish & Payment outside the platform
Payment outside the platform will lead to a direct permanent ban of the account without a second chance as it means you are using our platform to get pickups but don't want to pay the fee for it.
- Someone borrows your account
Only you may use your account. It means that only you may apply, complete pickups and recycle. Any use by someone else will lead to a ban.
Being new means that you are going through some extra controls to make sure that you understand how everything works. The account may be limited if anything feels unclear.
- Profile Picture
Your profile picture as a Helper has to be a picture directly taken on yourself. Anything else will lead to a limitation until it is resolved and you have contacted us.
- Low Rating
Om Getting a low rating indicates that something is wrong and the account may be limited.
- Creating "Fake" ads
Creating fake ads or trying to get advertiser to use you directly outside the platform will lead to a permanent ban.
The account risks being limited if we get reports from advertiser regarding behaviour.
- Fraud/Fly Tipping
Any highlights of fraud or fly tipping will directly close the account during an investigation. This could lead to a police report.
- Violating our Terms of Service
Please read our Terms of Service for more information.
We are also an open platform where we want everything to thrive. Anyone not helping to contribute to a nice platform will risk having their account closed.