Tiptapp

Robin

Stina

Answers to frequently asked questions by advertisers

🇬🇧 For advertisers looking to get help

What to do when you have more things to add to your ad or need to make changes

Change or add things to your ad

How to create a good ad

Possible reasons why you are not getting help with your ad and what you can do about it

My ad has no requests

A short guide on how time slots and pick-up times work on Tiptapp

How do time slots work

What you should do if your selected helper doesn't show up

The helper didn’t show up

Why your ad has been hidden or removed and what to do about it

My ad is hidden or removed

If something wasn’t picked up or completed as expected, don’t worry - here’s how to handle it step by step:

Ad not completed

Can I combine several pickups in the same ad?

Is Tiptapp available in my city?

How do I post an ad in Tiptapp?

How does payment of an ad work?

This is a guide of how much you should pay

What price should I set for my ad

Information why you may have several reservations

Account reservation and refund

What you can do if you are having issues selecting a helper or processing your payment

I can't select a helper (SCA)

PAYMENT

When I post an ad, what information is visible to other users?

Who can see my private contact information?

How are my payment card details handled and stored when using Tiptapp?

Storage of card details

OTHER

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.