1. Start by contacting the helper
The first thing to do is to reach out to the helper via the in-app chat. In many cases, a quick message can clear things up.
2. Still unresolved? Send us some photos
If you’re not getting a response or the issue isn’t resolved, send us clear photos showing what’s left to be done 💙
A few important reminders:
📸 Everything must be visible in the ad photos
Helpers are only expected to take what’s shown in the photos when the ad is published. If you added more items later, you’ll need to create a new ad and can always invite the same helper again.
💸 Payments outside of the platform aren’t allowed
All payments must go through Tiptapp to ensure safety and support.
✅ Only confirm when the task is fully completed
Once an ad is marked as completed, we can’t guarantee further assistance - so please wait to confirm until everything is 100% done.
🔁 Multiple trips are totally fine
Helpers are welcome to make more than one trip to the recycling center if needed.