Tiptapp

Robin

Wilma

Answers to frequently asked questions by advertisers

🇬🇧 For advertisers looking to get help

What to do when you have more things to add to your ad or need to make changes

Change or add things to your ad

How to create a good ad

Possible reasons why you are not getting help with your ad and what you can do about it

My ad has no requests

A short guide on how time slots and pick-up times work on Tiptapp

How do time slots work

What you should do if your selected helper doesn't show up

The helper didn’t show up

Why your ad has been hidden or removed and what to do about it

My ad is hidden or removed

If something wasn’t picked up or completed as expected, don’t worry - here’s how to handle it step by step:

Ad not completed

How does payment of an ad work?

This is a guide of how much you should pay

What price should I set for my ad

Information why you may have several reservations

Account reservation and refund

What you can do if you are having issues selecting a helper or processing your payment

I can't select a helper (SCA)

PAYMENT

When I post an ad, what information is visible to other users?

Who can see my private contact information?

How are my payment card details handled and stored when using Tiptapp?

Storage of card details

OTHER

Find answers and get help from Intercom Support and Community Experts

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