Short answer
💡 Since Tiptapp is a marketplace where part of the payment occurs between private individuals, a traditional single receipt showing the full amount cannot be issued.
Instead, you receive several separate payment records — and the total of these matches the full amount you paid.
Why the amount on your receipt doesn’t match what you paid
When you pay for an ad in Tiptapp, you receive two or three separate documents.
These need to be added together to match the total amount.
1. Payment record from Tiptapp
When you confirm a completed ad, you receive a payment record by email.
This shows what you paid to your helper via Tiptapp (processed by Stripe).
2. Receipt from Omocom (if you added insurance)
If you added insurance, Omocom sends a separate receipt to your email, along with your insurance certificate.
The subject line is: “Tiptapp and Omocom – Insurance policy and terms”.
3. Tiptapp service fee (if applicable)
If the ad includes a service fee, you receive a separate receipt from Tiptapp.
This is the only receipt that includes VAT.
Important to know
The total on your bank statement matches the combined amount of all parts (payment record + optional insurance + optional service fee).
Because the payment is split between multiple recipients, the full amount cannot appear on a single combined receipt.
You can view and download payment records directly in the Tiptapp app at the bottom of the ad view.
Tiptapp acts as a marketplace, not the seller of the service — therefore no full VAT-inclusive receipt can be issued.