Tiptapp

Robin

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Everything you need to know when posting ads – from how to create an ad to how payment, recycling, and communication with helpers work.

Getting Help Through Tiptapp

How you can find out if Tiptapp is active in your city by using the app and exploring the activity in your area.

Is Tiptapp available in my city?

How do I post an ad in Tiptapp?

How to create a good ad

A short guide on how time slots and pick-up times work on Tiptapp

How do time slots work

The basics for getting started as an advertiser – how to post your first ad, choose a helper, and understand how pickups work.

Get started and get help fast!

Can I combine several pickups in the same ad?

What to do when you have more things to add to your ad or need to make changes

Change or add things to your ad

How you as a helper or advertiser can cancel a pickup

Cancel or delete an ad

Possible reasons why you are not getting help with your ad and what you can do about it

My ad has no requests

Why your ad has been hidden or removed and what to do about it

My ad is hidden or removed

Everything about creating, editing, publishing, and managing your ads from start to finish.

Create & Manage Ads

If something wasn’t picked up or completed as expected, don’t worry - here’s how to handle it step by step:

Ad not completed

What you should do if your selected helper doesn't show up

The helper didn’t show up

Insurance

What applies if something doesn’t go as planned – damages, failed tasks, or issues with helpers.

Issues & Damages

How does payment of an ad work?

This is a guide of how much you should pay

What price should I set for my ad

Information why you may have several reservations

Account reservation and refund

How to find your transaction documents and receipts in Tiptapp

Receipt and payment information

How are my payment card details handled and stored when using Tiptapp?

Storage of card details

How payments work for you as an advertiser

Payments in the App

How we ensure proper handling of recycling via Tiptapp

How do we make sure that recycling ends up in the right place

How your items are recycled and reused

How to get in contact with the other user

Sending and receiving messages

How communication between you and your helper works.

Communication

Find answers and get help from Intercom Support and Community Experts

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