Tiptapp

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How IKEA Second hand and Tiptapp works

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Everything you need to know when posting ads – from how to create an ad to how payment, recycling, and communication with helpers work.

Getting Help Through Tiptapp

How to find out if Tiptapp is active in your city by using the app and exploring activity in your area.

Is Tiptapp available in my city?

How to create an ad on Tiptapp — from choosing a category and adding a photo to publishing it and selecting a helper.

How do I post an ad in Tiptapp?

Things to keep in mind when posting an ad to get the right help faster.

How do I create a good ad?

How to choose a helper in Tiptapp when applications come in, and how booking and communication work in the app.

How do I choose a helper?

A short guide on how pickup times work in Tiptapp.

How do pickup times work?

The basics for getting started as an advertiser – how to post your first ad, choose a helper, and understand how pickups work.

Get started and get help fast!

Can I combine several pickups in the same ad?

Sometimes the time for a task needs to be adjusted. How you can change the time depends on whether you have already selected a helper or not.

How can I change the time for my ad?

What to do if you need to change or add details to your ad.

How do I edit or add things to my ad?

How you, as an advertiser or a helper, can cancel an ad.

How do I cancel an ad?

Why you might not receive applications on your ad and what you can do to increase your chances of getting help.

What happens if no one applies to my ad?

Why an ad may be removed or not published, and what you can do if it happens.

Why wasn’t my ad published or why was it removed?

How Tiptapp delivery via Blocket works and what to keep in mind regarding booking, delivery and payment.

How does Tiptapp delivery via Blocket work?

Everything about creating, editing, publishing, and managing your ads from start to finish.

Create & Manage Ads

What to do if your ad wasn’t completed and how to proceed before approving payment.

What happens if my ad wasn’t completed?

If something wasn’t picked up or finished as expected — no worries! Here’s what to do step by step:

What happens if I’m not satisfied with how my helper completed the ad?

What applies if a helper requests more payment, and how price suggestions and approvals work in Tiptapp.

What happens if your helper asks for more payment?

What you can do if your helper doesn’t show up.

What happens if my helper doesn’t show up?

What to do if something is damaged during a task, and what options you have with or without insurance.

What happens if something gets damaged?

How insurance works in Tiptapp and what optional coverage you can add to protect your belongings.

Are my items insured?

What applies if something doesn’t go as planned – damages, failed tasks, or issues with helpers.

Issues & Damages

How payment works in Tiptapp and when the money is charged.

How do I pay?

Tips on what to consider when setting the payment for your Tiptapp ad.

What price should I set for my ad?

A short overview of how card reservations work in Tiptapp and when the payment is actually charged or released.

When is the payment charged? (Card reservations)

Which payment methods you can use on Tiptapp and how they are handled.

Which payment methods can I use?

Why all payments must be made in the Tiptapp app, and why cash or Swish payments are not allowed.

Can I pay in cash or outside the app?

What can cause a failed payment in Tiptapp and the steps you can take to resolve it.

What happens if the payment fails?

How to find your transaction records and receipts in Tiptapp.

Can I get a receipt for my payment?

Why Tiptapp cannot provide VAT receipts and which parts of the payment actually include VAT.

Can I get a receipt with VAT?

Why the amount on your Tiptapp receipt may differ from what you paid, and how the payment is split across multiple documents.

Why doesn’t the amount on my receipt match what I paid?

How Tiptapp securely processes card information via Stripe.

How does Tiptapp handle card details?

In some cases, a job may turn out to be more extensive than stated in the ad. If this happens, the helper can suggest a higher payment directly in the…

How does payment adjustment work?

How payments work for you as an advertiser

Payments in the App

An overview of what types of items can — and cannot — be recycled via Tiptapp.

What items can be recycled with Tiptapp?

How reuse works in Tiptapp and when an item may be reused instead of recycled.

My item was reused instead of recycled

How Tiptapp verifies recycling and how you can confirm everything was handled properly before approving payment.

How do I know my items were recycled correctly?

How your items are recycled and reused

How to contact your helper in Tiptapp via the in-app chat and how communication works.

How do I contact my helper?

How communication between you and your helper works.

Communication

Find answers and get help from Intercom Support and Community Experts

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